Saturday, September 09, 2017

Do you use Member Name or Username on your AncestryDNA test?

I use my Real Name(Member Name) on my account as my Display name.  I've been working with shared matches and have found that you cannot send an AncestryDNA share link to a person who has the preference set to show their Real Name rather than their username. Showing the Real Name is the recommended setting by Ancestry.  While this may help to identify the tester,  you can't use that name to send the share link.  You must find their email address or somehow figure out their username. Sure you can message them and ask for an email address or their username but then the message system seems to be sporadic at best.  Counterproductive for sure and I hope there is a workaround.  If they are identifiable at GEDmatch that isn't a problem as you can get their email address from your One To Many match list there.

Just be aware if you use your Real Name instead of username, folks who don't know your username or who don't have your email won't be able to send you a DNA share link successfully.  I suppose you could put your username in your profile.  I have my email address on my profile but I am not sure how many people browse to the profile page. Having had luck "cold" sending DNA shares when no other form of contact seemed to get the Tester's attention, anything that makes the process harder is frustrating.  Really hope that I haven't missed any invites. I also wonder if messages work the same way.  Though I have never gotten an error message while sending one,  there have been many that I have sent which didn't show up in my Sent Folder or don't accumulate on the match page.  I searched Ancestry.Support and couldn't find any mention of this but received the error only on Profiles that used Real Name.  Does this happen to you?

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